Contents
- 1. Eligibility and Legal Use
- 2. Account Registration and Player Information
- 3. Security, Passwords, and Account Responsibility
- 4. Deposits, Withdrawals, and Payment Rules
- 5. Bonuses, Promotions, and Bonus Terms
- 6. Betting and Game Rules
- 7. Fair Play, Prohibited Conduct, and Abuse Prevention
- 8. Verification and Compliance Checks
- 9. Responsible Gambling and Player Protection
- 10. Technical Issues and Errors
- 11. Intellectual Property
- 12. Privacy and Data Protection
- 13. Account Suspension, Closure, and Inactive Accounts
- 14. Limitation of Liability
- 15. Complaints and Dispute Resolution
- 16. Changes to These Terms
- 17. Severability
- 18. Governing Law
- 19. Contact
1. Eligibility and Legal Use
- You must be of legal gambling age in your jurisdiction to use the Platform. Where applicable, this is 19+.
- You must be located in a jurisdiction where the Platform is lawfully available and you must comply with local laws and regulations. Availability may vary by province and product.
- You must not use the Platform if you are restricted by law, by a self-exclusion program, or by any responsible gambling restriction that applies to you.
2. Account Registration and Player Information
- To access certain services, you must create an account.
- You agree to provide accurate, complete, and up-to-date personal information, including your legal name, date of birth, address, and contact details.
- You may be required to verify your identity (KYC), age, and payment method ownership. You agree to provide requested documentation promptly.
- One account per person is permitted unless the Platform expressly allows otherwise. Duplicate accounts may be closed and associated activity may be reviewed.
3. Security, Passwords, and Account Responsibility
- You are responsible for keeping your login credentials confidential. Do not share your password or allow anyone to use your account.
- You must notify support immediately if you suspect unauthorized access.
- You accept responsibility for all activity performed through your account until you report a security issue and it is confirmed by the Platform.
4. Deposits, Withdrawals, and Payment Rules
- Deposits and withdrawals must be made using payment methods available in the cashier and permitted in your jurisdiction.
- Payment method availability and limits may vary by province, account status, verification, and selected method.
- Withdrawals may require verification checks and may be subject to fraud prevention and compliance reviews.
- The Platform may request that withdrawals be processed back to the original deposit method where applicable.
- You are responsible for ensuring the payment method used belongs to you and that funds are legally obtained.
- You are responsible for any bank or third-party fees that may apply.
5. Bonuses, Promotions, and Bonus Terms
- Promotions, welcome offers, bonus bets, free bets, and other incentives are subject to promotion-specific terms displayed on the Platform.
- Eligibility may depend on your location, product type, account verification, and other conditions.
- Bonus funds and bonus bets may not be withdrawable as cash and may require wagering or playthrough.
- The Platform may cancel, modify, or withdraw promotions at any time, and may deny a bonus where abuse or ineligibility is suspected.
- If a promotion conflicts with these Terms, the promotion terms apply to that promotion.
6. Betting and Game Rules
- Bets are accepted only when confirmed by the Platform. A bet is not valid until it appears in your bet history or transaction record.
- Market rules, settlement rules, and game rules apply and may differ by product.
- The Platform may void bets where there is clear evidence of error, technical malfunction, market suspension rules, or prohibited activity, including but not limited to obvious pricing mistakes or corrupted results feeds.
- If a game or market is interrupted, canceled, or rescheduled, settlement will follow the applicable rules for that market or game.
7. Fair Play, Prohibited Conduct, and Abuse Prevention
You agree not to:
- Use the Platform for fraud, money laundering, or any illegal activity
- Use bots, scripts, automation, or third-party tools to gain an unfair advantage
- Collude with other players or engage in match-fixing or suspicious betting patterns
- Exploit errors, bugs, or promotional loopholes
- Create multiple accounts or use false identities
- Abuse chargebacks or dispute legitimate transactions
The Platform may suspend accounts, void bets, withhold bonuses, and take other actions where abuse is suspected, subject to applicable law.
8. Verification and Compliance Checks
- The Platform may request identity, age, address, and payment verification at any time.
- Withdrawals may be delayed until verification is completed.
- If documents are incomplete, inconsistent, or appear altered, the Platform may refuse service and close the account.
9. Responsible Gambling and Player Protection
- Gambling should remain entertainment, not a source of income.
- The Platform provides responsible gambling tools such as limits, time-outs, and self-exclusion options where available.
- You agree to use responsible gambling features if you feel you are losing control.
- If you enroll in time-out or self-exclusion, you acknowledge that access restrictions may apply for the selected period and that restrictions may be enforced across products.
10. Technical Issues and Errors
- The Platform may be unavailable due to maintenance, updates, or technical issues.
- In the event of system malfunction, interrupted gameplay, or settlement errors caused by technical failure, the Platform may correct records, void affected transactions, and restore balances to reflect the intended outcome where reasonably possible.
- The Platform is not responsible for losses caused by your device, internet connection, or third-party software.
11. Intellectual Property
All Platform content, including logos, design, text, software, and game content, is protected by intellectual property laws and remains the property of the Platform or its licensors. You may not copy, modify, distribute, or exploit content without written permission.
12. Privacy and Data Protection
Your use of the Platform is subject to the Privacy Policy. The Platform may process personal data to:
- Provide services and manage your account
- Verify identity and prevent fraud
- Comply with legal and regulatory requirements
- Improve the user experience and provide customer support
13. Account Suspension, Closure, and Inactive Accounts
- The Platform may suspend or close accounts where it reasonably believes there is a breach of these Terms, legal restrictions, fraud risk, or responsible gambling concerns.
- You may request account closure through support.
- If your account is inactive for a long period, the Platform may apply administrative actions consistent with applicable law and platform policy.
14. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Platform is provided "as is" and "as available".
- The Platform is not liable for indirect, incidental, or consequential losses, including loss of profits or business, arising from use of the Platform.
- Nothing in these Terms limits liability where it cannot be limited by law.
15. Complaints and Dispute Resolution
- If you have a complaint, contact support first and provide full details (account email, date/time, transaction ID).
- The Platform will review complaints in good faith and respond within a reasonable time.
- If a dispute cannot be resolved, further steps may be available depending on your jurisdiction and the licensed offering you are using.
16. Changes to These Terms
The Platform may update these Terms at any time. When changes are made, the "Last updated" date will be revised. Continued use of the Platform after updates means you accept the updated Terms.
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
18. Governing Law
These Terms are governed by the laws and regulatory framework applicable to the licensed offering you are using and the jurisdiction where the service is provided to you. Where required, province-specific rules may apply.
19. Contact
For questions about these Terms, players can contact customer support through the Platform’s contact options.